Complaints Procedure

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Complaints Procedure2019-06-05T11:31:58+00:00

Complaints Procedure

What if we feel we have cause to complain? – We aim to offer a great service to our clients at all times, however if in the unlikely event that you are not entirely satisfied with the service received, we want to hear about it.

You can raise your complaint using the following procedure. In the first instance we will try to resolve any complaint verbally. If you are still not entirely satisfied then you can write to our complaints department at the address on our contact page, alternatively you can email a written complaint to  cs@pure-tel.co.uk

We aim to respond to written complaints within a maximum of 7 days. If a resolution cannot be reached, a dead lock letter will be issued and the complaint can be raised with the telecommunications ombudsman. Their details are below-

The Ombudsman Service Limited,
Wilderspool Park,
Greenalls Avenue,
Warrington,
WA4 6HL